Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use WAN 3.0 Video at wan3video.art — an AI video studio for text-to-video and image-to-video.

Information We Collect

We collect the following types of information to provide and improve the service:

1. Account Information — Your name, email address, and other details you provide when creating an account or signing in (including via email magic link or supported social providers).
2. Usage Data — Information about how you interact with the studio, including features used (for example text-to-video or image-to-video), generation frequency, plan or credit activity, and basic interaction patterns.
3. Generation Inputs & Outputs — Prompts, optional reference or start images you upload, job metadata (status, duration, resolution, model settings), and generated video assets as needed to run the queue, show history, and deliver downloads.
4. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
5. Cookies & Similar Technologies — Small data files or local storage keys used for session, preferences, locale, and product experience (see Cookies below).
6. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the AI video studio (generation, credits, subscriptions, history, and support).
• Process prompts and uploads through model providers and infrastructure needed to create your clips.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests at support@wan3video.art.
• Detect, prevent, and address fraud, abuse, and policy violations.

Cookies

We may use cookies and similar technologies to keep you signed in, remember preferences (such as theme or locale), measure basic product reliability, and improve the site. You can control cookies through your browser settings; some features may not work fully if essential cookies are blocked.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service (hosting, databases, email delivery, payment processors, AI model / inference providers, analytics if enabled), under appropriate confidentiality and data-processing terms.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Uploaded images, prompts, and generated videos may be processed by third-party AI and infrastructure vendors solely to fulfill your generation request and related product operations.

Data Retention

We retain account data while your account is active and for a reasonable period afterward as needed for billing, security, and legal requirements. Generation inputs, job records, and media may be retained for a limited time to provide history, debugging, and abuse prevention, then deleted or anonymized according to our operational policies.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

You have the right to access, update, export, or delete your personal information where applicable law provides those rights. You can do this through your account settings or by contacting us at support@wan3video.art.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this Privacy Policy, contact us at support@wan3video.art.